Whilst I contend that ERP Systems are dying out and being replaced by ECP (Enterprise Cloud Platforms), I must acknowledge that we are in a transition phase and many businesses in Australia are actively looking for the right “ERP” solution. This article attempts to explain the current state of the ERP / Mid-market market in Australia and to a lesser extent globally.
We note there’s been a LOT of buyout/acquisition activity, particularly in the inventory management software space (DEAR bought by Cin7, Fishbowl by Diversis, Unleashed by The Access Group etc).
There have been quite a few logo changes. A few new players in traditional segments. A couple of name changes (FinancialForce now Certinia and DEAR now Cin7 Core for example).
And in 2023, the rise and rise of AI – we are seeing more traditional businesses adopt tools like ChatGPT by OpenAI for:
Help with writing emails and content;
Creating inventory information sheets and website product descriptions;
Fast and effective graphics; etc
NOTE: this is not promoted as a comprehensive list, quite the contrary. We openly admit there are far more tools available, but the sheer volume of what we have been able to pull together makes the point that B2B inventory-based businesses have a vast array of software tools available to them!
Wow, is it really March already?! Its a bit late to be bringing out my predictions for the year ahead with 17% of the year already gone – I know! Most of this article was actually written in January and I have been dragging my feet getting things like graphics and links sorted before publishing, due to other commitments…
Like many business software segments, Customer Relationship Management (CRM) is becoming more difficult to identify as a stand-alone category. As more players enter the market and existing players expand their reach, the very definition of CRM seems to be expanding. CRM functionality now encapsulates everything from: