The top 20 CRM systems for Australian inventory-based businesses

Like many business software segments, Customer Relationship Management (CRM) is becoming more difficult to identify as a stand-alone category. As more players enter the market and existing players expand their reach, the very definition of CRM seems to be expanding. CRM functionality now encapsulates everything from:

  • email marketing to sales pipeline management;
  • quoting to contact logging;
  • activity tracking to service tickets; and
  • marketing automation and beyond.
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8 trends in the Accountant’s Software Industry

In August I posted this article (I’ve just updated the graphics slightly) signaling my intention to publish a series of blogs on the Accountant’s Software market. Across the preceding 12 months, I had undertaken two separate paid research projects on the state of this market and wanted to publish some of the key findings for the interest/benefit of others.

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7 Reasons why I dumped MYOB Essentials

Given my professional interest in accounting technology and out of a desire to stay up-to-date, I have been using the 3 most popular browser-based accounting / bookkeeping software systems (Xero, QuckBooks and MYOB Essentials) across 3 different businesses I’m involved with.

Recently I became so frustrated with using MYOB Essentials in my vSure business that I had to end the experiment. Here’s the 7 reasons why I dumped MYOB Essentials:

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